Complaints Procedure

We always appreciate any positive comments about our service or suggestions for ways that we might improve it.

If you feel…

• unhappy about any aspect of the work of our service or
• we’ve failed to do something or
• we’ve done something wrong

you can contact the service by phone or in writing.

1. In the first instance you can contact Denise Facey SENDIASS Lead on 07771500956 or by email denise.lydall@cornwallsendiass.org.uk
2. If you are not satisfied with the outcome you can then contact the SENDIASS Manager Tim Warren on 07900228217 or tim.warren@cswgroup.co.uk
3. If you still feel dissatisfied you can take your complaint to Cornwall Council through their complaints procedure.

For Further Information:

Look at the schools website for their complaints policy.

Cornwall Council Complaints
Local Government Ombudsman
Parent View OFSTED