If you need any support or advice please call any of the above numbers and if we can’t answer please leave a message and we will get back to you within two working days.
DENISE FACEY
Sendiass Lead
My name is Denise Facey (Cornwall Sendiass Manager). I have worked for Sendiass from 2013 and before that I worked in the USA for six years in special schools around Maryland and Florida. My hobbies are running and walking my dog around the coastal paths in Cornwall. I have an Honours degree in Childhood and Youth studies and my priority for Sendiass is to make sure we are fully accessible to all parents, children and young people.
ANNA WILLIAMSON
Sendiass Advisor
Hello, I’m Anna, I’ve worked for Sendiass since 2020. Prior to this I’ve worked for Parent carers Cornwall, Disability Cornwall, Shared Lives and Connexions. I studied an Honours degree in Community and youth studies and hold an NVQ Level 4 in Advice and Guidance. I enjoy yoga, walking, running and being outdoors. I am passionate about supporting parents and enabling families to access information and support to ensure children and young people with SEND are given equal opportunities to access education and the community.
SUE RUSSELL
Sendiass Advisor
Hello, I am Sue, and I have advised around SEND since 2017, initially as an independent supporter to help parents apply and transfer over to EHCPs. I joined Sendiass in 2020, but I have worked within the advice industry all my life delivering advice on a range of subjects and hold the appropriate qualifications, including a Diploma in Youth Work, so have the skills and experience to advise and support young people.
I am passionate about supporting both parents and young people through the maze of SEND information, both advising and empowering them to make informed decisions in order that they can achieve their aims.
I deliver advice via the phone, face to face digital meetings and training events.
GAIL DAVIS
Sendiass enquiry and triage officer
My name is Gail Davis. I have worked for SENDIASS since 2021 as the enquiry/ triage officer. Before this I worked in the private social care sector, as a care manager in a residential care home. I have basic level counselling skills and a level 3 qualification in health and social care. I retired in 2020 during the pandemic and then decided retirement wasn’t for me.
My main role is to manage the SENDIASS helpline between 10 and 3 but I also answer level one queries, carry out feedback for the service, update the website and attend training and visits with the advisors. When I answer the helpline to parents, young people and professionals my priority is to make sure we are the right service for them and if not, I will signpost them to a more appropriate service, if we are the right service I will make sure everyone receives a call back within 2 working days.
I aim to be the reassurance people sometimes need when they contact us looking for support.